Clubhouse management
Buyers tour the clubhouse. Then nobody runs it.
It is the most photographed, most discussed and most under-managed part of a residential development - what the sales team shows first, and what the facilities team is left holding three years later.
We run it as a business, with a strategic vision written for each club, rather than as a line item on a maintenance schedule.
Space planning
Sizing, adjacency and flow - decided before construction, not after.
Culture & standards
A defined service culture, implemented and trained, not left to chance.
Member programming
An activity calendar, a communication rhythm and a recognition programme.
Financial control
Budgets, controls, reporting, record-keeping and maintenance planning.
Everything inside the doors
Operations & governance
- Overall clubhouse management
- Standard operating procedures
- Document development and review
- Customised maintenance programmes
- Financial controls and reporting
- Record-keeping and monitoring
Member experience
- Culture development and implementation
- Member recognition programmes
- Satisfaction measurement and response
- Activity programming and communication
- Inspirational events and calendar
- Staff recruitment, training and development
Sport & recreation
- Sports management
- Recreation management
- Sports training and events
- Court, pool and facility scheduling
- Coaching and club programmes
- Youth and family programming
Wellness & fitness
- Lifestyle modification programmes
- A ten-step wellness evaluation system
- High-performance functional training
- Yoga, Pilates and meditation classes
- Nutritional guidance
- Personal training programmes
Fitness
Equipment is the easy part
Anyone can specify a rack of machines. What determines whether a gym is still used in year three is programming, trainer quality, class calendars and the way people move through the space - and none of that is decided by the equipment supplier.
Specification
Equipment selection and layout, sized to the resident or guest population - not to the floor plate.
Programming
Class calendars, functional training programmes, personal training structure and pricing.
People
Trainer recruitment, certification standards and continuous development.
Flow
Circulation, changing, storage and studio adjacency - the reasons gyms feel busy or empty.