Consultancy · project phase
Most wellness facilities fail at the drawing board
Wrong adjacencies. Wrong MEP. Wrong ratio of wet to dry. Treatment rooms that cannot be serviced. Back-of-house that strangles the front. These are irreversible once built - and we have prevented them a hundred times.
We read the plan against the operating model while the plan can still change, with or without an international brand attached, and stay with the project through quarterly reviews until the facility opens.
Space & concept
Floor plan, adjacencies, facility classification, per-square-foot sizing, theme and concept.
Technical
MEP guidelines, electrical and plumbing layouts, equipment positioning and integration with main services.
Procurement
Bill of quantities, budget estimation, technical specifications, OS&E list and vendor selection.
Governance
Quarterly site visits, drawing and specification approval, and periodic reviews with the architect and interior designer.
Consultancy · pre-opening
Open at standard - not two years later
- Ten-day technical training
- Therapeutic technique to the brand's international standard.
- Operational training
- Service sequence, guest journey, upselling and recovery from failure.
- Standard operating procedures
- Written, auditable and specific to the property.
- Signature treatments
- Created from local ingredients, herbs and traditions.
- Menu, pricing & memberships
- Collateral, price architecture, membership design and marketing plan.
- Software & systems
- Selection and configuration of spa management software.
- Recruitment
- Sourcing and selection of the full spa, salon and wellness team.
- Snag & commissioning
- Snag list, equipment quality check and facility sign-off before opening.
Over 60 locations, four continents
International
- The Ritz-Carlton, San Francisco
- InterContinental The Wharf, Washington DC
- The Galle Face Hotel, Colombo
- InterContinental Fujairah Resort, UAE
- ELLE Spa, Abu Dhabi and Mauritius Airport
India - hospitality
- Devigarh, Udaipur · Lebua, Jaipur
- All Leela properties, for their salons
- JW Marriott Mussoorie · Goa · Bengaluru
- Taj Mahabaleshwar · Novotel Goa
- Raichak on Ganges · Aahana Resort, Jim Corbett
- The Khyber Himalayan Resort & Spa, Gulmarg
India - residential
- Lodha, Lower Parel
- Raheja Mahalaxmi · 25 South, Mumbai
- Godrej - Meridien, South Estate, Golf Links, Connaught Place, Tropical Isle, Sonipat, Samaris, Bandra
- Aparna 17° North Club, Hyderabad
- Cascade Neopolis, Hyderabad · Trehan Iris, Gurgaon
Upcoming with IHG
- InterContinental, Meghauli, Chitwan, Nepal
- InterContinental, Begnas, Pokhara, Nepal
- Hotel Indigo, Pokhara, Nepal